Why Shop With Made By Mums

Shop With Confidence

We want your purchasing experience with us to be the best it can be. Rest assured, you can buy through us with confidence - always. Here's why.

Your Purchase Guarantee

Our maker community is comprised of mums, dads, grandparents and carers, all supporting families through their crafts.

We’ve proud of our inclusive and supportive community of makers, and this extends to you – the buyer!

  • When you buy from a Made By Mums seller, we guarantee you the highest levels of customer service every step of the way.
  • In the unlikely event that an issue is raised, either through non-delivery or quality issues, we act closely between buyer and seller to reach a resolution.
  • If you have purchased an item through Made By Mums and have any issues with delivery or quality, you are welcome to contact us to help resolve – or contact the seller directly if you would prefer.

Your Purchasing Rights

Made By Mums as a marketplace platform acts as an intermediary between buyer and seller.

  • Our sellers agree to abide by our own Seller Terms and Conditions, as well as those of the UK’s Consumer Rights Act 2015. Among other things, this guarantees you right of delivery, and that the item purchased is supplied as described, of satisfactory quality and fit for purpose.
  • The responsibility to conform to these obligations is that of the seller. However, we will at all times act to ensure your rights under the above are protected in the rare instance where a dispute is raised.

Our Returns Policy

Per your legal rights, you have the right to return any purchased item* within 14 days of taking delivery.

In cases where a purchased item is delivered of unsatisfactory quality, unfit for purpose or not as described, you have the right to seek a full refund up to 30 days of taking delivery.

In either event, you can either contact the seller directly, or reach out us and we will endeavour to resolve on your behalf.

*Note personalised and made to order items are only returnable in instances where the item is delivered faulty.

Finally… Your Purchase Matters!

By purchasing through Made By Mums, you’re enabling mums, parents and carers to support families. Go you!