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4 great reasons to shop happy and safe with us!

1. No hidden costs. The price stated always includes all shipping costs.
2. Made By Mums purchase guarantee. Discover how we work to ensure a great customer experience every time. Find out more.
3. Returns policy. You can shop with confidence knowing your purchase is covered by your statutory consumer rights. If you experience any issues with your order, simply get in touch and we'll be happy to help resolve them on your behalf.
4. Secure Payments. Our payment system uses PayPal, which affords you all the buyer protections that come with that. We do not hold any sensitive payment details directly on our systems and payments are securely processed via PayPal's gateway.

*Please note that personalised and made-to-order items are only returnable where they are faulty or otherwise do not conform to your statutory rights.

Per your legal rights, you may return most purchased items within 14 days of receiving your order for a refund. If an item is faulty, not as described or unfit for purpose, you have additional rights under the Consumer Rights Act 2015, including the right to reject it within 30 days in many circumstances. If you experience any issues with your order, simply get in touch and we'll be happy to help resolve them on your behalf.

Please note that personalised and made-to-order items are only returnable where they are faulty or otherwise do not conform to your statutory rights. Your purchase guarantee